Refund policy

At Tout & Tout Beauty, our customers' satisfaction is a priority. However, we adhere to strict hygiene rules, which are essential in the cosmetics industry.

Return period

You have 7 days from the date you receive your order to notify us of your wish to return or exchange an item.

Return conditions

For hygiene and health safety reasons specific to cosmetic products, a return can only be accepted if the following conditions are met:

• The product has not been opened, unsealed, tested, or used;
• The product is returned in its original packaging, intact and complete;
• The request is accompanied by proof of purchase (order number);
• The request is made within the 7-day period mentioned above.

In line with standard practice in the cosmetics industry, any unsealed product or product whose protective packaging has been removed cannot be returned, for reasons of health protection and hygiene.

Return costs

Return shipping costs are the customer's responsibility, except in the following cases, where Tout & Tout Beauty covers the return costs and provides a full exchange or refund:

• The product received is defective or damaged;
• An error was made when preparing the order (missing item, wrong item sent, etc.).

Return procedure

To initiate a return, please contact us beforehand via the email address or phone number listed on our "Contact Information" page, indicating your order number and the reason for the return. No package should be sent back without prior approval from us.

Refund

Once the returned product has been received and its condition verified, the refund will be issued using the same payment method used for the original order, within a reasonable timeframe.